Desktop Support Engineer

We are seeking a dedicated Desktop Support Engineer to join our team in Maharashtra. The ideal candidate will possess a comprehensive understanding of desktop support, including troubleshooting hardware, software, and networking issues. As a Desktop Support Engineer, you will be responsible for addressing user tickets, guiding customers through installations, and providing step-by-step instructions to resolve technical problems. Key responsibilities include administering systems, configuring and troubleshooting desktops, laptops, printers, and other peripherals, as well as managing user accounts and mail configurations in Office 365 and MS Outlook. You will also be tasked with conducting remote troubleshooting and ensuring timely resolution of user issues within SLA timeframes. The successful candidate will have a solid understanding of network configurations, including DNS and DHCP, and will be proficient in using tools such as FortiClient for VPN configurations. Strong communication skills and the ability to work collaboratively with users to diagnose and resolve issues are essential. If you have a passion for technology and a commitment to providing excellent support, we encourage you to apply for this exciting opportunity.