Desktop Support Technician

We are seeking a motivated and skilled Desktop Support Technician to join our team in the Mumbai Region, Maharashtra. The ideal candidate will be responsible for providing technical support and assistance to end-users, ensuring that their desktop systems and applications are functioning optimally. This role requires a strong understanding of desktop support principles, troubleshooting techniques, and familiarity with various software and hardware components. Key Responsibilities: - Provide first-level support for desktop hardware and software issues, including operating systems, applications, and peripherals. - Troubleshoot and resolve issues related to Microsoft 365 and O365 applications, ensuring seamless user experience. - Manage user accounts and permissions in Active Directory, assisting with onboarding and offboarding processes. - Assist in network connectivity issues, ensuring users have access to necessary resources. - Document and track support requests using ticketing systems, ensuring timely resolution and follow-up. - Collaborate with other IT team members to improve support processes and enhance user satisfaction. Required Skills: - Strong knowledge of desktop support and IT support principles. - Proficiency in troubleshooting hardware and software issues. - Familiarity with Microsoft 365 and O365 applications. - Experience with Active Directory management. - Basic networking knowledge and troubleshooting skills. - Excellent communication and interpersonal skills, with a customer-focused approach. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to grow your career in IT support.