EH-ATITHYA-L08-ASSO-MnG Associate

Key Responsibilities:

• Greet passengers at the arrival/departure gate, terminal entrance, or curbside as per the service request.
  

• Assist guests with check-in, immigration, security clearance, and baggage collection.
  

• Escort guests through airport formalities ensuring minimum waiting time and maximum comfort.
  

• Coordinate with airport staff, airline personnel, and ground handling agents for VIP or special service requirements.
  

• Manage lounge access and hospitality services where applicable.
  

• Assist with baggage handling, lost & found queries, and porter services.
  

• Ensure all service requests (VIPs, seniors, unaccompanied minors, etc.) are executed as per protocol.
  

• Maintain accurate records of services provided and prepare reports as required.
  

• Handle customer inquiries, feedback, and complaints in a professional manner.
  

• Uphold the company’s brand image and customer service standards at all times.
  

Requirements

Key Requirements:

• Education: Minimum 12th Pass; Graduation preferred.
  

• Experience: 0–2 years in customer service, hospitality, or aviation industry (Freshers welcome).
  

• Language Skills: Fluent in English and Hindi; knowledge of additional languages is a plus.
  

• Personality: Polite, confident, well-groomed, and professional appearance.
  

• Other Skills:
  

  • Strong interpersonal and communication skills.
    

  • Customer-centric with a problem-solving attitude.
    

  • Ability to work under pressure and in a fast-paced environment.
    

  • Willingness to work in shifts, including weekends and holidays.