EH-CH-L08-ASO - Associate - Reservations

Key Responsibilities:

• Handle incoming calls, emails, and online inquiries for reservations and bookings.
  

• Provide information about availability, pricing, facilities, and services.
  

• Process bookings accurately using the company’s reservation system.
  

• Update and maintain customer records, booking details, and payment information.
  

• Modify or cancel reservations as requested by customers, ensuring adherence to policies.
  

• Work closely with other departments (e.g., front office, sales, operations) to ensure seamless service delivery.
  

• Resolve customer issues and complaints promptly and professionally.
  

• Maintain a high level of product knowledge and stay updated on promotions, policies, and services.
  

• Generate daily, weekly, or monthly reservation reports as required.
  

• Upsell services or products when appropriate to enhance customer experience.