Especialista de Atención al Cliente – Sector Aéreo - Lisboa, Portugal - Bonus de Bienvenida de 1.000
Posted
365 Recruitment Especialista de Atención al Cliente – Sector Aéreo - Lisboa, Portugal - Bonus de Bienvenida de 1.000
Description
Looking for a Customer Service Professional Fluent in Spanish
Are you fluent in Spanish and enjoy helping people? Take your career to new heights!
Are you an experienced customer service professional looking for an opportunity in the aviation industry? Join a support project for an international airline, where communication skills, empathy, and problem-solving make a real difference to passengers every day.
About the Project
You will be part of a customer support team working with one of Europe's largest low-cost airlines, connecting major destinations in Europe, North Africa, and the Middle East.
Your Responsibilities
• Assist customers via phone, email, and chat.
• Handle information requests, sales inquiries, and complaints.
• Support passengers in creating, modifying, and canceling reservations.
• Perform back-office tasks related to ticketing, changes, and cancellations.
• Provide accurate and up-to-date information in real time.
• Handle sensitive customer situations, including cases escalated by regulatory authorities.
• Actively listen to and understand customer needs and provide appropriate solutions.
• Contribute to a positive customer experience throughout the journey.
What We Are Looking For
• Proficiency in Spanish at level C1 or higher, both spoken and written.
• Proficiency in English at level B2 or higher, both spoken and written.
• At least 6 months of prior experience in a Contact Center or customer service (mandatory).
• Confidence in working in a high-volume call environment.
• Resilience and professionalism in handling sensitive situations.
• Strong communication, empathy, and decision-making skills.
• Availability to work rotating shifts.
• Previous experience in tourism or travel, as well as knowledge of GDS tools such as Sabre, Amadeus, or Galileo, is an advantage.
Working Hours
• Full-time position: 40 hours per week.
• Monday to Sunday, between 08:00 and 21:00.
• Two rotating days off per week.
Salary and Benefits
• Gross monthly base salary: €920.
• Complexity allowance: €25.
• Monthly equivalent of holiday and Christmas bonus: €153.34.
• Meal allowance: €7.63 per working day.
• Performance bonus: up to €120 per month.
• Welcome bonus: €1,000, subject to applicable conditions.
• The estimated monthly package is approximately €1,266, based on 22 working days and the aforementioned allowances. Including the maximum performance bonus, the estimated monthly package can reach approximately €1,386.
Location and Contract
• Lisbon, Portugal.
• On-site position.
• Initial 6-month contract.
Apply Today!
If you have previous customer service experience, speak fluent Spanish and enjoy helping clients find solutions, we would love to hear from you!
Send your CV to ---@--- and include your full name, phone number and personal email address in your application.
Data Protection
Personal data submitted during the recruitment process will be processed in accordance with applicable data protection legislation, including the GDPR.
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Are you fluent in Spanish and enjoy helping people? Take your career to new heights!
Are you an experienced customer service professional looking for an opportunity in the aviation industry? Join a support project for an international airline, where communication skills, empathy, and problem-solving make a real difference to passengers every day.
About the Project
You will be part of a customer support team working with one of Europe's largest low-cost airlines, connecting major destinations in Europe, North Africa, and the Middle East.
Your Responsibilities
• Assist customers via phone, email, and chat.
• Handle information requests, sales inquiries, and complaints.
• Support passengers in creating, modifying, and canceling reservations.
• Perform back-office tasks related to ticketing, changes, and cancellations.
• Provide accurate and up-to-date information in real time.
• Handle sensitive customer situations, including cases escalated by regulatory authorities.
• Actively listen to and understand customer needs and provide appropriate solutions.
• Contribute to a positive customer experience throughout the journey.
What We Are Looking For
• Proficiency in Spanish at level C1 or higher, both spoken and written.
• Proficiency in English at level B2 or higher, both spoken and written.
• At least 6 months of prior experience in a Contact Center or customer service (mandatory).
• Confidence in working in a high-volume call environment.
• Resilience and professionalism in handling sensitive situations.
• Strong communication, empathy, and decision-making skills.
• Availability to work rotating shifts.
• Previous experience in tourism or travel, as well as knowledge of GDS tools such as Sabre, Amadeus, or Galileo, is an advantage.
Working Hours
• Full-time position: 40 hours per week.
• Monday to Sunday, between 08:00 and 21:00.
• Two rotating days off per week.
Salary and Benefits
• Gross monthly base salary: €920.
• Complexity allowance: €25.
• Monthly equivalent of holiday and Christmas bonus: €153.34.
• Meal allowance: €7.63 per working day.
• Performance bonus: up to €120 per month.
• Welcome bonus: €1,000, subject to applicable conditions.
• The estimated monthly package is approximately €1,266, based on 22 working days and the aforementioned allowances. Including the maximum performance bonus, the estimated monthly package can reach approximately €1,386.
Location and Contract
• Lisbon, Portugal.
• On-site position.
• Initial 6-month contract.
Apply Today!
If you have previous customer service experience, speak fluent Spanish and enjoy helping clients find solutions, we would love to hear from you!
Send your CV to ---@--- and include your full name, phone number and personal email address in your application.
Data Protection
Personal data submitted during the recruitment process will be processed in accordance with applicable data protection legislation, including the GDPR.
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