Executive

Open 35d reposted 2× · 2 open copies

Professionals in this group are responsible to manage inbound calls , queries via email and chat and customer service enquiries in German. Individuals identify and assess customer's needs and work with the team to resolve issues.

They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues in German. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.

Graduate 0 - 1 year

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EXL

4 weeks ago

Executive

Open 28d HybridAPACFull-time

Manage outbound and inbound calls for customers with existing complaints or service issues Provide clear updates, resolution status, and next steps to customers Act as a single point of contact for customers during the…

EXL

4 weeks ago

Executive

Open 27d On-siteAPACFull-time

A Voice Customer Care Executive serves as the first point of contact for customers, handling inbound and outbound calls to address queries, resolve concerns, and provide accurate information. The role requires strong co…

EXL

2 months ago

Executives-Customer Care Voice-Inbound

Open 35d On-siteAfrica

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined param…

customer-retention

EXL

4 months ago

Executive

Likely evergreen On-siteAPAC

Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work Responsible for…

EXL

2 months ago

Executive

Open 35d On-siteAfrica

With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. Your role involves processing billing transactions, ad…

EXL

3 months ago

Executive

Open 35d On-siteAPAC

Responsible for overseeing administrative tasks and ensuring smooth operations within the organization. Handle customer inquiries via chat phone, email, , or other platforms with professionalism and empathy. Provide exc…