Executive
Summary
Handles customer service for FSA/HSA accounts, resolving policy and payment queries via phone and documentation, while supporting process improvements.
- Provides high quality customer service in resolving queries of the customer related to their policies and claims
- Provides inbound phone support to customers by sending/sharing necessary documents to get their concerns addressed
- Handling payment disputes and payment related queries
- Creating transactions for customers looking to make a payment
- Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
- Participates and provides expertise as a responsible member to ensure continuous process improvement initiatives are met.
Provides high quality customer service in resolving queries of PayFlex FSA & H.S.A customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
o Provides inbound phone support on FSA & H.S.A Product lines.
o Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
o Ensures and provides quality service to both Aetna employees and PayFlex FSA & H.S.A members while administering their account.
o Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
o Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
- Provides high quality customer service in resolving queries of the customer related to their policies and claims
- Provides inbound phone support to customers by sending/sharing necessary documents to get their concerns addressed
- Handling payment disputes and payment related queries
- Creating transactions for customers looking to make a payment
- Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
- Participates and provides expertise as a responsible member to ensure continuous process improvement initiatives are met.