Expansion Account Manager Leader
You will lead and develop an Expansion Account Management team, drive revenue growth and customer retention, manage pipeline and forecasting, optimize upsell and cross-sell processes, use CRM analytics to guide decisions, and coach team members toward quota attainment.
Responsibilities
- Lead and develop an Expansion Account Management team
- Drive goal setting and sales strategy
- Coach team members to exceed expansion and retention targets
- Drive expansion revenue through proactive outreach
- Manage pipeline, forecasting, and quota attainment
- Refine upsell playbooks
- Optimize sales processes and KPIs
- Use customer data for segmentation and targeting
- Implement tools and workflows to improve sales productivity
- Use CRM and analytics to track performance and guide decisions
Requirements
- 5+ years leading SaaS or technology account management or sales teams
- Expansion revenue
- Customer retention
- Quota attainment
- Outbound sales
- Upselling
- Cross-selling
- Sales coaching
- Pipeline management
- Consultative selling
- Change management
- Cross-functional communication
- CRM tools
- Salesforce
- Sales enablement platforms
- AI tools
Benefits
- RSUs