Expansion Account Manager Leader

You will lead and develop an Expansion Account Management team, drive revenue growth and customer retention, manage pipeline and forecasting, optimize upsell and cross-sell processes, use CRM analytics to guide decisions, and coach team members toward quota attainment.

Responsibilities

• Lead and develop an Expansion Account Management team
• Drive goal setting and sales strategy
• Coach team members to exceed expansion and retention targets
• Drive expansion revenue through proactive outreach
• Manage pipeline, forecasting, and quota attainment
• Refine upsell playbooks
• Optimize sales processes and KPIs
• Use customer data for segmentation and targeting
• Implement tools and workflows to improve sales productivity
• Use CRM and analytics to track performance and guide decisions

Requirements

• 5+ years leading SaaS or technology account management or sales teams
• Expansion revenue
• Customer retention
• Quota attainment
• Outbound sales
• Upselling
• Cross-selling
• Sales coaching
• Pipeline management
• Consultative selling
• Change management
• Cross-functional communication
• CRM tools
• Salesforce
• Sales enablement platforms
• AI tools

Benefits

• RSUs