Field Service Technician Team Lead

Field Service Technician Team Lead – Northeast Indianapolis territory

Wage for this position based on experience: $39 per hour

Performs all aspects of a Field Service technician role and is the first point of contact for a team of Technicians in each territory. Works closely with Technicians to ensure timely completion of workload with a focus of exceeding customer satisfaction and company goals. The Team Leader mentors, motivates, and trains new Field Service Technicians on all aspects of the tech role.

Duties & Responsibilities:

• Mentors and trains new Field Service Technicians on ALL aspects of the tech role, including Service Department policies and procedures.
• Manage Work in Progress and works directly with technicians to ensure timely completion of workload.
• Identifies problems within territory and communicates proactive solutions to management.
• Troubleshoots problems pertaining to breakdowns on customer equipment.
• Performs SM’s as needed to ensure 100% completion of workload.
• First point of contact for technicians needing assistance.
• Meet team goals on appropriate metrics.
• Manages part inventory and supplies in van.
• Ensures a safe working environment through adherence to Company Training and Safety Guidelines.
• Performs related duties as assigned or as the situation dictates.

Required Qualifications:

• Minimum of a high school diploma/GED along with a minimum of 3 years practical skills experience.
• Proven experience reading and interpreting schematics, maps, blueprints, and technical manuals.
• Demonstrated expertise in mechanical, electrical, hydraulic, and material handling equipment.
• Track record of providing exceptional customer service and building strong professional relationships.
• Strong written and verbal communication skills, capable of interacting effectively with all organizational levels, internally and externally.
• Demonstrated leadership experience with the ability to motivate and develop team members.
• Experience performing basic computer functions using Microsoft Office applications and Internet-based tools.
• Must hold Level II Certification at the time of hire or achieve certification within six months.
• Valid driver’s license with a clean driving record in accordance with company policy.

Education & Experience:

• This position requires a minimum of a high school diploma/GED along with a minimum of 3 years practical skills experience.

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