Finance Operations Excellence Manager (Bangkok Based, Relocation Provided)

The Opportunity

Are you an experienced finance transformation and continuous improvement professional who enjoys solving complex operational problems and delivering measurable results?

Agoda’s Finance Operations Excellence team is looking for a Manager to lead finance and accounting process-improvement initiatives across our global operations. The role will focus on analyzing existing processes, identifying root causes, redesigning workflows, strengthening controls, and implementing sustainable improvements across areas such as Accounts Payable (PTP), Accounts Receivable (OTC), General Ledger (RTR), payments, reconciliations, and financial close.

You will own improvement initiatives from problem definition through implementation and stabilization. The ideal candidate combines strong finance-process knowledge with advanced Lean Six Sigma skills, structured problem-solving, data analysis, project ownership, and the ability to communicate recommendations clearly to finance and non-finance stakeholders.

Key Responsibilities

• Finance and Accounting Process Improvement
• Lead end-to-end improvement initiatives across AP, AR, GL, payments, reconciliations, and financial close.
• Conduct process mapping, value-stream mapping, Kaizens, and future-state design using Lean Six Sigma methodologies.
• Identify waste, bottlenecks, rework, process variation, and control gaps, and implement measurable improvements.
• Data Analysis and Reporting
• Analyze finance and operational data to identify trends, exceptions, root causes, and improvement opportunities.
• Develop KPIs, dashboards, and reports to monitor process performance, quality, cycle times, and control effectiveness.
• Translate findings into clear recommendations and prioritized action plans.
• Project Ownership and Implementation
• Own projects from problem definition and analysis through implementation, stabilization, and benefits tracking.
• Lead cross-functional teams across Finance, Technology, Operations, and business functions.
• Manage project plans, risks, dependencies, stakeholder alignment, testing, training, and rollout.
• Documentation and Knowledge Transfer
• Create and maintain process maps, SOPs, work instructions, and control documentation.
• Use BPMN standards where relevant and support training and knowledge transfer to operational teams.
• Ensure improvements are embedded into standard processes and governance routines.

• Quality & Controls:
  • Identify and support the implementation of internal controls and quality assurance measures to mitigate risks and ensure compliance.

What You’ll Need to Succeed

Technical & Functional Skills

• Experience with BPMN-compliant process mapping, process reengineering, and Lean Six Sigma methodologies
• Solid understanding of finance operations processes (OTC, PTP and RTR). Experience with these processes as a user is a plus.
• Strong analytical skills; ability to work with large datasets, perform detailed root cause analysis using Fishbone/5 Whys, and generate actionable insights and improvement plans.
• Familiarity with finance systems (SAP, Oracle, etc.) and automation tools (Macros, RPA, Alteryx, UiPath, etc.) is highly desirable.
• Proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).

Behavioral Attributes

• Structured problem-solving: Breaks complex problems into clear hypotheses, analyses, decisions, and actions.
• Process-improvement mindset: Consistently looks for opportunities to reduce waste, variation, rework, and operational risk.
• Excellent communication, articulation and interpersonal skills: able to influence and collaborate with stakeholders at all levels.
• Attention to detail: Maintains high standards for accounting accuracy, controls, documentation, and quality.
• Strong ownership: Self-starter with the ability to manage multiple priorities in a fast-paced environment.
• Adaptability: Adaptable, resilient, and comfortable with ambiguity and change.

Qualifications

• Bachelor’s or Master’s degree in Finance, Accounting, Business, Engineering, Operations, or a related field.
• Lean Six Sigma Green Belt certification or higher is mandatory.
• At least 6 years of relevant experience in finance transformation, finance operations excellence, continuous improvement, or finance and accounting process improvement.
• Strong practical experience applying Lean Six Sigma methodologies, including DMAIC, process mapping, value-stream mapping, Kaizen, and structured root-cause analysis.
• Experience in a tech or e-commerce environment is an advantage.
• Professional certifications (CA, PMP, CPA, etc.) are a plus.

#LI-NS2 #Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Colombia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore #Kaizen #LeanSixSigma #Lean#CPA#Accounting #Finance#FinanceOperation #FinanceOptimization #Processimprovement #Financeandaccounting #PTP #RTR #GL #Generalledger #AR #AP #LeanPractitioner #OEP #CBPP #OperationalExcellenceProfessionalCertification #CertifiedBusinessProcessProfessional #LeanPractitioner