Fiscal & Business Specialist - OT Credentialing & Access Services

PRIMARY PURPOSE:

The Fiscal & Business Specialist - OT Credentialing & Access Services provides essential support for USF Credentialing Services, billing processes, customer service escalations, and inventory management.

This position supports credential management production, activities supporting new student orientation planning before, during, and after the event, accurate financial reconciliation, and excellent service delivery to the USF community. The role requires consistent daily coverage with increased responsibilities during peak orientation periods.

• Hourly Pay: $22.62
• Work Schedule: Monday - Friday
• Shift Hours: 8AM - 5PM
• Work Location: Tampa Campus

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu).

ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

USF offers GREAT BENEFITS to full time employees!!

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation Days
• Paid Sick Days
• 11 Paid Holidays
• Various Retirement Options, including 401K employer match
• Tuition Assistance (available for yourself, spouse, partner or dependent)
  

For more information about your total compensation package and other USF benefits, please visit: Work at USF

PRIMARY JOB DUTIES:

• Operations & Reporting (Daily): Review and analyze statistics captured by each USF Card center(s) daily; Compile and review daily counter reports and printer statistics for auditing purposes; Prepare audit reconciliation documentation and maintain center statistics
• Customer Service: Process and resolve escalated help tickets from the Operations Team (First View); Handle escalated Alumni card issues and inquiries from ITSM system; Ensure timely response and resolution of customer concerns
• Billing & Finance: Process refunds and charge inquiries through Touchnet/SSB student billing systems; Coordinate and investigate complex student billing issues; Process monthly IDCard, SSC/Compass Group, and Department billing cycles; Manage billing relationships with Housing, Orientation, Rec Center, and other departments
• Card Production: Package and organize USFCards for distribution to various campus locations; Schedule and coordinate batch printing operations; Perform printer maintenance and troubleshooting as needed
• Inventory & Budget Management: Document supplies provided to each location and monitor usage against statistics; Manage supply budget and track expenditures; Conduct quarterly inventory audits and maintain OT Card Services inventory/stock; Coordinate bulk ordering of printer supplies
• Seasonal/As-Needed Duties: Provide support during USF Orientation periods; Pull VZ reports from TPA Orientation as required; Assist with USFCard policy/procedure updates and enforcement; Support new hire training on USFCard systems and batch printing procedures
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

This position requires a High School diploma or equivalent with three years of work experience in positions with fiscal support duties. College or other relevant post-secondary coursework may substitute for the experience requirement on a year for year basis.

TECHNICAL SKILLS:

• Data entry and reconciliation • Report generation and analysis
• Ability to prioritize and manage multiple tasks • Multiple-team collaboration and flexibility
• Excellent customer service orientation • Strong attention to detail and accuracy
• Effective written and verbal communication
• Problem-solving and critical thinking • Self-motivated with minimal supervision required
  

INDUSTRY KNOWLEDGE:

• Experience with student information systems or billing platforms preferred
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Experience with point-of-sale or card management systems a plus
• Must be able to work consistently Monday through Friday during business hours and some weekends
• Ability to work extended hours during peak orientation periods.
• ID card printing technology
• Touchnet/Banner/SSB experience
• Inventory management systems
• Financial transaction processing

IT COMPETENCIES:

• Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
• Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
• Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
• Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.
• Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures.
• Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.