Food Runner - Framingham
Summary
The Food Runner delivers food orders accurately and promptly to guests while maintaining station standards and communicating special needs in a high-volume restaurant environment.
The Food Runner is responsible for serving food orders as specified by guests in a friendly and courteous manner.
DUTIES & RESPONSIBILITIES:
• Presents self in courteous and professional manner to guests at all times.
• Checks orders for accuracy prior to serving to ensure food items are as guests ordered (sides, extras, etc.).
• Delivers food orders with appropriate garnishments.
• Delivers food orders timely and, where multiple guests involved, at the same time.
• Communicates important information to guests (example: hot plate) and servers (example: guest seeking drink from bar).
• Responds to guests’ requests for condiments or other items.
• Continually clears away dishes and debris from stations.
• Has knowledge of table numbers and the physical layout of the restaurant to ensure prompt and proper service to guests.
• Brings guests’ inquiries regarding food allergies to the Manager’s attention immediately.
• Ensures station is suitable for serving and meets company standards.
SKILLS & COMPETENCIES:
• Demonstrates good judgment.
• Must be pleasant, cooperative and take direction well with excellent interpersonal and communication skills.
• Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
• Must be able to perform under pressure in a high-volume restaurant setting.
• Must be able to interact verbally and listen attentively to guests, co-workers, and supervisors.