FOOD SERVICE LODGE SUPERVISOR

SUMMARY:

Supervise the Food Service operations and employees in the specific lodge scheduled to ensure quality menu items and service to customers in a timely manner.

PRIMARY DUTIES:

• Ensure daily setup of lodges and timely execution of kitchen & cafeteria operations to meet established standards.
• Maintain a high level of customer service across all areas of the department.
• Monitor and manage the flow of customers throughout the building.
• Serve as an information resource for both guests and staff.
• Supervise and support employees, filling in subordinate roles when necessary.
• Assist the Food Service Managers with training, supervision, and employee documentation.
• Monitor food quality and portion control standards.
• Ensure cleanliness of public areas, restrooms, and back-of-house spaces throughout the day; maintain restroom supplies.
• Promote and develop suggestive selling techniques among staff.
• Oversee cash handling procedures, support best practices, and reconcile register drawers daily.
• Ensure the security of the building during and after hours.
• Monitor and distribute deliveries and inventory as needed.
• Report facility and building system issues to the Facilities Department.
• Help establish, implement, and enforce Bridger Bowl and Food Service policies and procedures.
• Comply with and enforce all Montana Department of Health and Liquor Control Board regulations.

EMPLOYEE EXPECTATIONS:

• Demonstrate good judgment and maintain a positive, enthusiastic attitude throughout the season.
• Be reliable, punctual, and dependable; adhere to a consistent schedule, including holidays.
• Help maintain an environment conducive to safety, fun and learning.
• Communicate clearly and professionally with parents, children, supervisors, and coworkers.
• Display a genuine desire to share knowledge of the sport and inspire others to enjoy it.
• Exercise discretion and maintain confidentiality of all protected information.
• Follow operational procedures with attention to detail and accuracy.
• Understand and comply with Bridger Bowl Policies and Procedures.
• Contribute to Bridger Bowl's sustainability goals through daily practices.

SUPERVISION:

• Supervision Given: This position is responsible for shared supervision of the Food Service employees.
• Supervision Received: Works under the supervision of the Food Service Operations Manager. Receive assignments as directed, with clear expectations, available guidance, and periodic performance reviews as needed or during check-ins.

EMPLOYEE BENEFITS:

• Free Employee Season Ski Pass
• Montana Ski Area Association (MSAA) – free day tickets
• Free day passes to Crosscut Mountain Sports Center
• Aflac Accidental Insurance coverage while employed
• Sick leave based on hours worked
• Local Bozeman Ski Shop discounts
• Bridger Bowl employee discounts on food, lessons, rentals, and retail purchases.
• Employee Ski Day