French-Speaking Customer Service Specialist – Combined Services App - Braga - €2,000 Welcome Bonus
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365 Recruitment French-Speaking Customer Service Specialist – Combined Services App - Braga - €2,000 Welcome Bonus
Description
Join an International Digital Services Project in Braga!
We are looking for Customer Service Specialists fluent in French to join an international digital services project in Braga, Portugal.
You will support customers through a platform that brings together various everyday services and benefits. Your role will be to assist users with questions related to their accounts, balances, services, and platform functionalities, providing a professional and positive customer experience. This is a full-time position, based in Braga.
Your Role
Your main responsibilities include:
• Providing professional customer service
• Handling customer inquiries primarily through incoming calls
• Assisting customers with account-related issues
• Supporting users in creating and managing accounts
• Handling balance-related issues
• Clearly explaining the platform's features and services
• Helping customers use available services effectively
• Resolving customer issues and identifying appropriate solutions
• Escalating more complex cases when necessary
• Maintaining accurate records of customer interactions
• Providing a high-quality customer experience through empathy and professionalism
What We're Looking For
The ideal candidate possesses:
• Fluency in French at C2/native level, both spoken and written
• Excellent communication and active listening skills
• Strong customer service and problem-solving skills
• Ability to explain information clearly and simply
• Professional and customer-focused attitude
• Good multitasking skills
• Resilience and adaptability
• Ability to remain calm and professional under pressure
• Good teamwork and collaboration skills
Previous experience in customer service or a contact center is a plus Advantage: English is not required for this position.
Working Hours
📅 Monday to Friday
• Rotating shifts between 7:00 AM and 6:00 PM
• Saturdays and Sundays off
Salary and Benefits
💰 Monthly package: approximately €1,245.23/month
(€1,085 gross monthly salary equivalent to 12 months, approximately €160.23 net meal allowance, based on 21 working days)
🚀 With full performance bonus: up to approximately €1,330.23/month
(including up to €85 gross/month performance bonus)
🎁 Welcome Bonus of €2,000
Additional benefits include:
• Health insurance, subject to applicable conditions
• Full-time employment
• Monday to Friday schedule
• Weekends off
• International and multicultural work environment
• Opportunity to gain experience in digital customer service
• Career development opportunities
Location
📍 Braga, Portugal
Candidates must be available to work in Braga.
Apply Today
If you speak fluent French, enjoy helping customers and are interested in working with a modern digital services platform, send us your CV.
Applications: ---@---
Please include your full name, phone number and personal email address so that our recruitment team can contact you about the next steps.
Data Protection & GDPR
By submitting your application, you consent, in accordance with Articles 6 and 7 of Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for current and future recruitment processes conducted by our company and our clients.
You may withdraw your consent at any time. Withdrawal does not affect the legality of treatment carried out before the withdrawal of consent.
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We are looking for Customer Service Specialists fluent in French to join an international digital services project in Braga, Portugal.
You will support customers through a platform that brings together various everyday services and benefits. Your role will be to assist users with questions related to their accounts, balances, services, and platform functionalities, providing a professional and positive customer experience. This is a full-time position, based in Braga.
Your Role
Your main responsibilities include:
• Providing professional customer service
• Handling customer inquiries primarily through incoming calls
• Assisting customers with account-related issues
• Supporting users in creating and managing accounts
• Handling balance-related issues
• Clearly explaining the platform's features and services
• Helping customers use available services effectively
• Resolving customer issues and identifying appropriate solutions
• Escalating more complex cases when necessary
• Maintaining accurate records of customer interactions
• Providing a high-quality customer experience through empathy and professionalism
What We're Looking For
The ideal candidate possesses:
• Fluency in French at C2/native level, both spoken and written
• Excellent communication and active listening skills
• Strong customer service and problem-solving skills
• Ability to explain information clearly and simply
• Professional and customer-focused attitude
• Good multitasking skills
• Resilience and adaptability
• Ability to remain calm and professional under pressure
• Good teamwork and collaboration skills
Previous experience in customer service or a contact center is a plus Advantage: English is not required for this position.
Working Hours
📅 Monday to Friday
• Rotating shifts between 7:00 AM and 6:00 PM
• Saturdays and Sundays off
Salary and Benefits
💰 Monthly package: approximately €1,245.23/month
(€1,085 gross monthly salary equivalent to 12 months, approximately €160.23 net meal allowance, based on 21 working days)
🚀 With full performance bonus: up to approximately €1,330.23/month
(including up to €85 gross/month performance bonus)
🎁 Welcome Bonus of €2,000
Additional benefits include:
• Health insurance, subject to applicable conditions
• Full-time employment
• Monday to Friday schedule
• Weekends off
• International and multicultural work environment
• Opportunity to gain experience in digital customer service
• Career development opportunities
Location
📍 Braga, Portugal
Candidates must be available to work in Braga.
Apply Today
If you speak fluent French, enjoy helping customers and are interested in working with a modern digital services platform, send us your CV.
Applications: ---@---
Please include your full name, phone number and personal email address so that our recruitment team can contact you about the next steps.
Data Protection & GDPR
By submitting your application, you consent, in accordance with Articles 6 and 7 of Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for current and future recruitment processes conducted by our company and our clients.
You may withdraw your consent at any time. Withdrawal does not affect the legality of treatment carried out before the withdrawal of consent.
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