French-Speaking Technical Support Specialist – Portugal
Summary
Cross Border Talents is hiring a French-speaking technical support specialist for an on-site role in Portugal. Day to day: answering customer technical inquiries, troubleshooting issues, guiding users through solutions, and logging cases in an international support team. Requires fluent French/English and 1+ year of BPO or tech support experience.
French-Speaking Technical Support Specialist – Portugal
About the role
Cross Border Talents is looking for French-speaking professionals to join an international technical support team in Portugal. In this role, you will assist customers with technical questions, troubleshoot reported issues and guide users towards practical solutions. The project is suitable for candidates who have experience in a BPO or technical support environment and are confident communicating in French and English.
Key responsibilities
Respond to customer technical inquiries.
Troubleshoot reported issues and explain solutions clearly.
Guide customers through relevant processes and support steps.
Record case details and follow quality procedures.
Requirements
Strong French and English communication skills.
At least one year of BPO or technical support experience.
Good troubleshooting and problem-solving abilities.
Customer-oriented communication and attention to detail.
A valid Portuguese residence permit and legal authorisation to work in Portugal are required.
Work conditions
Location: Portugal; the specific office location is confirmed during recruitment.
On-site position.
Further schedule details are shared during the interview.
Interested in this opportunity? Send your CV to alima.zharmukhamed@cbtalents.org
Cross Border Talents