French Technical Support Specialist (T3) (Portugal)
Summary
Tier 3 French-speaking technical support specialist in Lisbon (hybrid/on-site) providing advanced troubleshooting for hardware, software, and network issues, writing knowledge base articles, and escalating to engineering teams. Requires fluent French and B2 English.
Location: Portugal (Lisbon) – Hybrid/On-Site
Contract Type: Full-Time, Permanent
Languages: French (Fluent/Native), English (B2)
About the Role:
We are seeking French-speaking Technical Support Specialists (Tier 3) to provide advanced troubleshooting and technical assistance to our clients. If you have a passion for technology and enjoy solving complex problems, this role is for you.
Responsibilities:
Provide advanced technical support and troubleshooting for hardware, software, and network issues.
Document technical solutions and create knowledge base articles.
Escalate unresolved issues to the appropriate engineering teams.
Ensure a high level of customer satisfaction through timely and accurate resolutions.
Requirements:
Native or fluent in French.
English proficiency (B2 level).
Strong technical aptitude and troubleshooting skills.
Must hold a valid EU Passport or Portuguese Residence Permit