German-Speaking Customer Support Specialist – Automotive Digital Services

Start: 3/12
In this role, you will support a recognized brand in the automotive industry, known for its commitment to quality, innovation, and customer satisfaction. As a Customer Support Specialist, you will help strengthen the relationship between the company and its customers by providing professional assistance and ensuring an excellent customer experience.

This is a full-time remote position based anywhere in Portugal, offering the flexibility to work from home while being part of an international and dynamic team.

Your Role
Respond to customer inquiries via phone, chat, and email, delivering professional and high-quality support
Assist customers with questions related to automotive and digital products, troubleshooting issues effectively
Maintain accurate documentation of customer interactions, resolutions, and follow-ups in CRM systems
Collaborate with colleagues and internal teams to continuously improve the customer experience
Stay up to date with the latest offers, policies, and services to provide accurate and timely information
Ensure customer satisfaction by delivering a warm, professional, and solution-oriented experience
Meet quality and operational performance targets while contributing to service excellence

Vaga em regime 100% remoto.