Help Desk Specialist I
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Summary
Entry-level (Specialist I) help desk role supporting software applications developed and operated by ASM Research, an Accenture Federal Services company. The specialist answers user inquiries, triages and analyzes reported problems, documents issues, creates incident tickets, and assists with network monitoring, onsite in Concord.
Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete. Performs basic user-problem analyses for the help desk; assists with monitoring the network …