Help Desk Support
Posted Updated 2
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Summary
Calleo is hiring Service Desk Technicians to deliver Level 1/2 technical support and ITIL-based incident management to end users in a secure Australian government environment, based onsite in Laverton (Melbourne). Open only to Australian citizens holding a baseline security clearance or higher.
About the Role We’re seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service. Key Responsibilities Deliver Level 1 and Level 2 technical support to end users in a secure environment. Manage incidents, service requests, and escalations in alignment…