Help Desk Support (L2)
Posted Updated
Summary
Level 2 help desk engineer at a growing Gold Coast managed services provider, resolving L1/L2 tickets for client Microsoft 365 environments (Entra ID, Exchange Online, Teams, SharePoint), Windows devices, Intune and networks, with onsite visits and occasional travel. Full-time, office-based; paid certifications and senior support offered.
Salary: $60K - $$80K + super
We're partnering with a growing Managed Services Provider looking for a Level 2 Help Desk Engineer to join its Gold Coast team.This is a full-time, office-based role supporting clients remotely and onsite. Some travel will be required, including occasional overnight stays.
What's in it for you...
- Competitive salary package
- Paid certifications upon successful completion
- Opportunities to assist with client projects
- Support from experienced senior engineers
- Friendly team that values learning, accountability and great client service
- Managing Level 1 and Level 2 support requests through to resolution
- Supporting users across Microsoft 365, Entra ID, Exchange Online, Teams and SharePoint
- Troubleshooting Windows devices, applications, printers and connectivity issues
- Managing user accounts, permissions, licensing and onboarding requests
- Supporting Intune, endpoint management, VPNs and network environments
- Assisting with Microsoft 365 migrations and client projects
- Escalating complex issues while maintaining ownership of the client experience
- Keeping ticket notes and technical documentation accurate and up to date
- Providing onsite support and travelling to client locations when required
- Previous Level 1 or Level 2 IT support experience
- MSP experience is strongly preferred
- Practical Microsoft 365 administration and troubleshooting skills
- Exposure to Entra ID, Exchange Online and Intune
- Understanding of Windows environments and networking fundamentals
- Experience working with ticketing systems and SLAs
- Strong communication, documentation and customer service skills
- A proactive approach to problem-solving and learning
- Ability to work full-time from the Gold Coast office
- Willingness to travel and complete occasional overnight stays
- Australian working rights and the ability to obtain a Police Check and NDIS Worker Screening clearance
How to get involved...
Ready for your next step? APPLY NOW!
Submit your CV or contact Dean from Rec4Tech for a confidential chat at dean@rec4tech.jobs.
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