Help Desk Technician
Posted Updated
Summary
First point of contact for IT support at an enterprise site in Lansing: the Help Desk Technician provides Tier 1 support by phone, email, and chat, diagnosing and resolving hardware, software, networking, and user access issues while delivering strong customer service.
Location: Lansing Are you passionate about technology and enjoy solving complex technical issues? We are seeking a Help Desk Technician to provide Tier 1 support in an enterprise environment. This role is responsible for diagnosing, troubleshooting, and resolving a wide range of hardware, software, networking, and user access issues while delivering exceptional customer service. Key Responsibilities Serve as the first point of contact for technical support requests via phone, email, chat, and …