Helpdesk Analyst
Posted
Summary
A Helpdesk Analyst fields calls and tickets from customers and suppliers, troubleshooting issues with cases, logins, and website support. The role runs Monday-Friday 9am-5:30pm with hybrid working available; prior helpdesk experience is expected, though full training on the company's systems is provided.
Job Description: Working for this well-established, innovative and progressive company, the Helpdesk Analyst will join a motivated team to effectively deal with calls and tickets from customers and suppliers to resolve issues with cases, logging in, website support. You will need to have previous experience in a similar role, but full training on the systems and software will be provided. The Helpdesk Analyst will be working Monday to Friday 9am-530pm. Hybrid working is available following the …