Helpdesk Engineer
Posted Updated
Summary
Onsite helpdesk engineer in Newburgh Heights, Ohio providing tier 1-2 end-user support by phone, email, remote access, and in person. Core work spans Windows/Office desktop troubleshooting, installing peripherals (PCs, printers, routers, phones), and endpoint protection/malware remediation.
Job Description Job Description · Provide tier 1-2 level support via remote access, telephone, email, and in-person correspondence · Provide end-user desktop support and troubleshooting in Windows/Office environment · Setup and install peripherals including but not limited to routers, phones, PC's, printers, and laptops in person. · Installation and maintenance of EndPoint Protection software and removal of malware/exploits · Answer incoming end-user inquiries via telephone and email and solve …