Helpdesk Engineer IT Managed Services

Salary: $70,000 – $80,000 per year

Join the dynamic IT team at e-Computing as an IT Helpdesk Engineer. In this full-time role based in Toowoomba, QLD, you will be responsible for providing technical support and troubleshooting to our valued clients.

Key responsibilities

• Respond to and resolve a wide range of user support requests through phone, email, and remote access

• Diagnose and troubleshoot hardware, software, and network issues to restore systems and services

• Maintain detailed documentation and log all support activities

• Provide training and guidance to end-users on the effective use of IT systems and applications

• Collaborate with the IT team to implement new technologies and continuously improve support processes

• Escalate complex issues to senior engineers or specialists as needed

What we're looking for

• Minimum 2 years of experience in a helpdesk or IT support role, preferably in a managed services environment

• Strong technical knowledge and problem-solving skills, with the ability to diagnose and resolve a wide range of IT issues

• Excellent communication and customer service skills, with the ability to explain technical concepts in simple terms

• Familiarity with common software, hardware, and networking technologies

• Commitment to continuous learning and a passion for delivering exceptional IT support

What we offer

• Opportunities for professional development and career advancement

• A collaborative and supportive team environment

About us

e-Computing' is a leading provider of IT managed services since 2001, specialising in tailored solutions for businesses. With a strong focus on innovation and customer satisfaction, we are committed to helping our clients leverage technology to achieve their business goals. Join our team and be a part of our continued success.

Apply now to start your journey with e-Computing.