Helpdesk/IT Support Consultant
Summary
Level 1 helpdesk/IT support consultant at a Sydney (Alexandria) managed service provider, resolving client support tickets across Windows/Mac, Microsoft 365, Azure, and networking, with some on-site work. Full training and certifications offered; strong customer service focus.
Salary: $65,000 – $85,000 per year
Are you looking for a dynamic and rapidly growing company to give your career a real boost? Our business is growing, and a great new opportunity has become available to join a friendly and fun team based in Alexandria.
In this role, you will be providing premium levels of support to our clients across a wide range of technologies. Every day is different and you will be presented with a new challenge each day. Your responsibilities will largely be to resolve Level 1 support requests. Some on-site work will also be required.
One of our core values is Customer First and it’s important that you enjoy interacting with our customers to deliver the best possible outcome. To be successful, you will need to have exceptional customer service and communication skills.
Benefits
This position will provide full training, industry accepted certifications, exposure to the latest technologies and opportunities for you to advance your career.
Your colleagues form a fast-paced and hardworking team where the mood is fun and relaxed. We’re also located in a fantastic location – it has great access via public transport as well as great social venues nearby.
Skills
For this role, it would be favourable if you can demonstrate knowledge of the following:
Microsoft Windows OS
Apple Mac OS
Microsoft 365
SharePoint / OneDrive / Teams
N-Able (or other RMM)
ConnectWise Manage (PSA)
Microsoft Server 2016, 2019, 2022/ 2025
Entra ID / Active Directory / Azure AD
Azure (VM, Networking, Backup and others)
Networking
Backups
Apple iOS / Android
3CX
Immybot
The successful candidate will also be able to demonstrate the ability to learn quickly, think on their feet and have exceptional problem-solving skills. They will also have to be able to work independently but must also be a team player.
Excellent communication skills, both verbal and written, are also essential to this role.
Experience
Experience if the following areas would be highly valued in the successful candidate:
IT qualifications
Experience in an MSP
Documentation experience
Conditions
To be considered for this role, you must be able to fulfil the following requirements:
Be eligible to work in Australia
Undergo a police check