Helpdesk Support

Salary: ₱35,000 – ₱43,000 per month

About the role

We are looking for a tech-savvy and customer-focused IT Support professional to join our growing team. You will provide technical support for Windows, Mac, Microsoft 365, and desktop applications to local and international end-users.

Key responsibilities

• Provide technical support for Windows, Mac, Microsoft 365, and desktop applications

• Troubleshoot Active Directory, VPN, printers, and network connectivity issues

• Assist with user accounts, access permissions, and security-related concerns

• Resolve IT issues and support local and international end-users

• Deliver excellent customer service and timely ticket resolution

About you

• At least 2 years of experience in IT Service Desk or Help Desk Support

• Knowledge of Active Directory, Office 365, Windows/Mac OS, VPN, and troubleshooting

• Strong communication and problem-solving skills

• Customer-oriented and detail-focused

• Willing to work onsite in BGC, Taguig

• Available for a night shift (8:00 PM – 5:00 AM Manila Time)

Benefits

• HMO, Pet Insurance & Life Insurance

• 13th Month Pay & Performance Bonus

• 10% Night Shift Differential

• 12 SL + 12 VL

• Holiday Premium Pay

• Free Coffee, Snacks & Subsidized Meals

• Shuttle Service

• Quarterly Rewards & Recognition

• Government-Mandated Benefits