Helpdesk Support Specialist
Summary
First-line IT helpdesk support for a global industrial group's new Porto office: supporting end users on Windows and Microsoft 365, troubleshooting desktops, mobile devices, and LAN/Wi-Fi, managing tickets via ITSM/ITIL tools, and helping set up the new office's workstations.
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Descrição:
A global industrial group is expanding its presence in Porto and building a team to support a variety of internal business activities.
This position offers the opportunity to work in a dynamic and evolving environment where you can make a tangible impact from the outset. As an early team member, you will have the opportunity to contribute to the setup of activities, help define effective ways of working and take responsibility for key deliverables. The role offers exposure to an international environment and the possibility to expand your skills and responsibilities over time.
Responsabilidades:
- Provide technical support to end users in Windows and Microsoft 365 environments;
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and peripherals;
- Configure equipment and support the onboarding of new users;
- Perform basic troubleshooting of LAN, Wi-Fi, and local connectivity issues;
- Manage tickets and use ITSM tools in accordance with ITIL principles;
- Deliver first-line support for business applications following documented procedures;
- Contribute to the implementation and launch of the new office, including workstation setup, installation, and preparation.
Requisitos:
- Bachelor's degree in Information Technology, Computer Science, or a related field;
- Solid knowledge of Windows environments and Microsoft 365;
- Experience providing both on-site and remote technical support;
- Familiarity with ITSM tools and ITIL principles;
- Proficiency in using ticketing systems and knowledge management platforms;
- Fluency in English and French (mandatory); German is considered a plus.
Condições:
- Join a dynamic and growing IT team;
- Opportunity for professional development in a challenging and innovative environment.
Localização: Porto
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