Helpdesk Team Leader
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Summary
Lead and mentor a team of L1 helpdesk technicians in Adelaide, managing ticket allocation, escalations and SLA performance while acting as the team's technical escalation point. Day-to-day focus is IT service desk operations, coaching, and continuous process improvement.
Helpdesk Team Lead Lead. Mentor. Make an impact. Join a growing Client where you'll lead a team of Helpdesk Technicians, drive service excellence, and help develop the next generation of IT professionals. About the Role Lead, coach and mentor a team of L1 Helpdesk Technicians Manage ticket allocation, escalations and SLA performance Conduct 1:1s, performance reviews and team development activities Act as a technical escalation point for the team Drive continuous improvement across processes and…