Helpdesk Tech

Job Description A large home healthcare organization is seeking a Help Desk Technician to join its Application Support team. This role will be responsible for handling incoming technical support requests via phone, the ticketing system, and email. The environment is fast-paced and high-volume, with an average of 15-20 calls per day, translating to approximately 20 tickets resolved daily and 100 tickets per week. Common issues include password resets, troubleshooting Microsoft Office application…