Help Desk Technician
Posted Updated
Summary
A Help Desk Technician at an IT support company, acting as the first point of contact for support queries via phone, email, ticketing systems, and remote access tools. Day to day involves diagnosing and resolving common hardware and software issues, delivering strong customer service, and escalating complex problems.
An IT Support company has need for an Help Desk Technician. The role focuses on diagnosing and resolving common technical problems, delivering excellent customer service, and escalating more complex issues when required. This position is ideal for individuals looking to build a career within IT support and technical services. Duties: * Act as the first point of contact for IT support queries via phone, email, ticketing systems or remote access tools * Diagnose and resolve common hardware, softw…
What they ask for
Required
- Act as the first point of contact for IT support queries via phone, email, ticketing systems or remote access tools
- Diagnose and resolve common hardware and software issues
- Deliver excellent customer service
- Escalate more complex issues when required