Helpdesk Technician
Summary
Belros (Spanish retail chain) is hiring Helpdesk Technicians for its Systems Department at its Benetússer (Valencia) headquarters, giving phone/remote IT support to its store network and on-site support to HQ users. Day to day: resolving incidents, supervising data interfaces between HQ and stores, and preparing/configuring hardware and software using Windows, office tools, and VPN/LAN/Wi-Fi netwo
About the role
At Belros, we are looking for two people to join our team as a Helpdesk Technician in the Systems Department, at our headquarters located in Benetússer (Valencia).
What you'll do
You will provide support to the Systems Department by performing the following functions:
Telephone assistance and remote IT support for our network of stores, and in-person support for users at our headquarters.
Resolution of incidents or escalation thereof, related to computer equipment and management software.
Execution and supervision of data interfaces between headquarters and stores.
Preparation and configuration of hardware for new stores and for headquarters users, as well as the installation and configuration of the necessary software in each case.
What we're looking for
What requirements do you need to be part of the selection process?
Higher Level Vocational Training - IT and Communications
Advanced knowledge of Windows.
Office Management Software.
VPN, port configuration, routers, LAN and WIFI networks.
Nice to have
Communication skills.
Skills for teamwork and time management.
Attention to detail.
What you'll get
Permanent full-time contract of 40 hours from Monday to Friday.
Access to our cafeteria-showroom with affordable prices to enjoy your daily dose of coffee.
We are a large company with its advantages.
Additional information
Belros guarantees equal treatment and opportunities, diversity, and inclusion in all its selection processes.