Helpdesk Technician
Posted
Summary
First-level helpdesk technician providing 24/7 rotational phone and email support to Shortcuts Software (Jonas Software) salon-software clients: answering and logging calls, diagnosing application, web, computer or network issues, resolving or escalating to 2nd/3rd level support, managing software licenses, and contributing to the knowledge base.
Job Description: Helpdesk Technician The First Level Helpdesk Technician is responsible for providing support to Shortcuts Software Clients, Educators and Sales staff. The Help Desk provides support on a rotational basis globally, 24/7, to Shortcuts Software Clients. The First Level Technician is primarily responsible for answering and logging inbound Client calls, and providing a high level of service in resolving any Client queries or issues. The Help Desk also assists in the limited support …