Icelandic-Speaking Solutions Consultant
Summary
On-site customer support role in Sofia, Bulgaria, helping Icelandic-speaking customers via phone, email, and chat with account, payment, and digital service inquiries, documenting cases and escalating complex issues. Requires C1 Icelandic and B2 English; offers €1,945/month plus a €1,500 relocation bonus.
Job Title: Icelandic-Speaking Solutions Consultant
Location: Sofia, Bulgaria
We are currently hiring Icelandic-Speaking Solutions Consultants to join an international team in Sofia, Bulgaria. This is an excellent opportunity to build your career in customer support while working in a multicultural environment with comprehensive relocation support.
What You Will Do
- Provide customer support via phone, email, and chat.
- Assist customers with account, payment, and digital service inquiries.
- Resolve non-technical troubleshooting issues across digital products and services.
- Accurately document customer interactions using internal systems.
- Escalate complex cases when required while ensuring an excellent customer experience.
Requirements
- Icelandic communication skills (C1 or higher) required.
- Good English communication skills (B2 or higher) required.
- Strong communication and problem-solving skills.
- Good computer skills and attention to detail.
- Previous customer service experience is an advantage but not mandatory.
- Willingness to work on-site in Sofia, Bulgaria.
- Available to work rotational shifts Monday–Sunday (11:30–20:00).
What We Offer
- Gross salary: €1,945 per month
- €1,500 gross relocation bonus (paid in two instalments)
- 21 days of company-provided accommodation upon arrival
- Assistance with finding long-term accommodation
- Comprehensive 3-week on-site training
- Career development opportunities within an international company
- Supportive and multicultural work environment
If you are looking to grow your career in an international environment, we'd love to hear from you.