ICT Service Desk Officer
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Summary
Provides Level 1 and 2 ICT support at Sheldon College, acknowledging, updating and resolving service requests for staff and students. Day-to-day work covers desktops, laptops, iPads and BYOD devices plus the College's networks and communications services (video conferencing, print, phone, email).
About the Role As a key member of the ICT Service Desk Team, the ICT Service Desk Officer will be responsible for providing Level 1 and 2 technical support and advice. You will provide an exceptional level of customer service, by acknowledging, updating and resolving service requests, and always keeping staff and students informed. This role covers support of the desktop, laptop, iPad, and BYOD environments, College networks and communications services (video conference, print, phone, email, di…