Information Technology Service Desk Specialist

Job Role: Responsible for supporting and maintaining Shiny White users’ IT systems and for providing efficient desktop support to all business users. Also responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries

Main Responsibilities

• Providing end-user, desktop support.

• Supporting and maintaining MS Server/Desktops.

• Supporting and maintaining Office Solutions.

• Escalate IT issues within the team where necessary.

• Setting up and configuring new laptops and desktops.

• Installing authorized software to laptops and desktops.

• Troubleshoot desktop and system problems, diagnose and solve hardware/software.

• Troubleshoot LAN/WAN issues and solve it.

Requirements

• 1–3 years of experience in IT Support / System Administration.

• Good knowledge of:

  • Network Administration

  • Ubiquiti (UniFi)

  • Firewall Management

  • Backup Solutions

  • QNAP Storage

  • Windows Server

  • SQL Server