International Customer Service Manager

We are seeking an experienced International Customer Service Manager to lead our customer support operations in Maharashtra. The ideal candidate will have a strong background in managing inbound and outbound voice processes within an international BPO or call center environment. This role is crucial for ensuring that our customers receive exceptional service and support, aligning with our company's commitment to excellence. Key Responsibilities: - Oversee the daily operations of the customer service team, ensuring high levels of performance and customer satisfaction. - Develop and implement strategies to improve service delivery and operational efficiency. - Manage and mentor a team of customer service representatives, providing guidance and support to enhance their skills and performance. - Monitor key performance indicators (KPIs) and prepare reports for senior management on team performance and customer feedback. - Collaborate with other departments to ensure a seamless customer experience and address any issues that may arise. - Stay updated on industry trends and best practices to continuously improve service offerings. Required Skills: - Proven experience in managing customer service operations, particularly in an international context. - Strong understanding of inbound and outbound voice processes. - Excellent communication and interpersonal skills. - Ability to lead and motivate a team effectively. - Proficient in analyzing data and using it to drive decision-making. - Familiarity with customer service software and tools. If you are a dedicated professional with a passion for customer service and a track record of success in managing teams, we encourage you to apply for this exciting opportunity.