IT Administrator – Full Time

Salary: $90,000 – $100,000 per year

About The CareSide

The CareSide is a growing Australian home care provider dedicated to helping older Australians live independently and comfortably in their own homes.

We have a strong focus on technology, innovation and operational efficiency. Our IT systems support employees across the organisation and play an important role in delivering high-quality services to our clients.

We are seeking a capable, proactive and service-oriented IT Administrator to join our Perth-based team in a permanent, full-time position.

About the Role

This is a hands-on role responsible for the day-to-day administration, maintenance and support of The CareSide's IT systems and infrastructure.

Our technology environment is built around Apple MacBooks, Google Workspace, Google Cloud Platform and cloud-based business applications.

You will be the primary point of contact for employee IT support, ensuring our team has reliable access to the technology and systems they need.

The position involves administering Google services, managing Apple devices, supporting cloud-based communications, maintaining cybersecurity controls and contributing to ongoing improvements in our technology environment.

We are looking for someone who enjoys taking ownership of technical challenges, works independently and can balance immediate support requirements with longer-term improvements.

Key Responsibilities

IT Support and Apple Device Management

• Provide responsive IT support to employees across the business, both onsite and remotely.
• Configure, deploy, maintain and troubleshoot Apple MacBooks and macOS.
• Manage employee IT onboarding and offboarding, including device setup, account provisioning, permissions and equipment recovery.
• Troubleshoot hardware, software, email, network and connectivity issues.
• Maintain device security, operating system updates and application installations.
• Manage IT equipment purchasing, asset registers, software licences and hardware replacements.
• Support remote employees with technical issues and device configuration.

Google Workspace and Cloud Systems

• Administer Google Workspace, including Gmail, Google Drive, Google Meet, Google Calendar, user accounts, groups and security settings.
• Manage user permissions, authentication and Google Workspace security policies.
• Support Google Cloud Platform services and cloud-based business applications.
• Manage access and permissions across internal and third-party business systems.
• Assist with software deployments, system upgrades and technology implementations.
• Liaise with external technology vendors and service providers.

Cloud Communications and Phone Systems

• Support the administration and operation of cloud-based telephone and communications systems.
• Assist with user provisioning, phone numbers, call routing, IVR menus and call queues.
• Troubleshoot VoIP, softphone, headset and call connectivity issues.
• Work with telecommunications providers to resolve technical problems and improve reliability.
• Support integrations between cloud communications platforms and business applications.

Cybersecurity and Systems Reliability

• Maintain cybersecurity controls, including multifactor authentication, endpoint protection and access management.
• Manage macOS security settings, operating system updates and device compliance.
• Support data backup, recovery and business continuity procedures.
• Identify IT security risks and recommend practical improvements.
• Maintain accurate IT documentation, procedures and policies.

Systems Improvement

• Identify opportunities to improve IT reliability, security and employee productivity.
• Automate repetitive IT administration tasks where practical.
• Assist with technology projects and system improvements.
• Help establish scalable IT processes that support continued business growth.

About You

You are a practical, organised and technically capable IT professional who enjoys solving problems and helping people.

You are comfortable taking responsibility for IT issues from initial investigation through to resolution and can communicate effectively with employees who have varying levels of technical knowledge.

Essential Skills and Experience

• At least 3 years of experience in an IT Administrator, IT Support, Systems Administrator or similar role.
• Strong experience supporting and administering Apple MacBooks and macOS in a business environment.
• Experience administering Google Workspace, including user management, Gmail, Google Drive and security settings.
• Experience configuring, deploying and maintaining employee laptops and other IT equipment.
• Good understanding of networking fundamentals, including Wi-Fi, DNS, DHCP and VPNs.
• Experience managing user accounts, permissions and access controls.
• Sound understanding of cybersecurity fundamentals and IT security best practices.
• Excellent troubleshooting, communication and organisational skills.
• Ability to work independently, prioritise tasks and take ownership of outcomes.

Highly Regarded

• Experience administering cloud-based telephone systems, including VoIP, call routing, IVR menus, call queues and softphones.
• Experience with cloud contact centre platforms and telecommunications providers.
• Experience with Apple Business Manager and mobile device management (MDM) solutions such as Jamf or Mosyle.
• Experience administering Google Cloud Platform.
• Knowledge of Google Workspace automation and Google Apps Script.
• Experience with Linux systems or cloud-hosted infrastructure.
• Knowledge of scripting, automation or system integrations.
• Experience supporting employees across multiple locations or remote teams.
• Relevant qualifications or industry certifications in information technology.

What We Offer

• A permanent, full-time position based in Perth, Western Australia.
• A varied and interesting role with genuine responsibility for the organisation's IT environment.
• The opportunity to work with Apple devices and modern Google cloud technologies.
• Involvement in technology improvements and projects as the business grows.
• A supportive and professional working environment.
• Competitive remuneration commensurate with skills and experience.
• The opportunity to contribute to a business making a positive difference in the lives of older Australians.

How to Apply

If you are a capable and proactive IT professional who enjoys working with technology, solving problems and supporting people, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience.