IT Analyst Apprentice
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Summary
An apprentice IT analyst joins a North Yorkshire law firm's internal IT services team, acting as the first point of contact for business IT incidents: answering support calls, investigating and resolving user issues, and escalating where needed. Core focus is IT helpdesk and user support.
A law firm in North Yorkshire has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support. KEY DUTIES Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the callers problem or requirement Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ens…