IT Analyst Apprentice
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Summary
An apprentice IT analyst joins the internal IT services team of a North Yorkshire law firm, acting as first point of contact for business IT incidents — answering support calls, investigating and resolving user issues, and escalating to the Technical Support Team when needed.
A law firm in North Yorkshire has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support. KEY DUTIES * Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the caller’s problem or requirement * Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) …