IT Analyst Executive

About the role

Join a small IT team providing day-to-day support for business applications and productivity tools, ensuring smooth operations for end users. You'll also help drive workflow automation and practical AI adoption to improve efficiency and reduce manual effort.

Key responsibilities

• Provide application support and troubleshooting for business systems (including ERP) and Microsoft 365 tools

• Monitor, log, investigate, and follow up on incidents; coordinate with external vendors/partners where needed

• Manage user access, roles, and permissions, and support periodic access reviews

• Support ERP-related business processes (e.g., purchasing, sales, inventory, finance, approval workflows)

• Assist with system upgrades, enhancements, testing, and user acceptance activities (UAT)

• Build and maintain workflow automations using automation tools (e.g., low-code workflow and app platforms)

• Identify opportunities to streamline processes through automation and digitalisation initiatives

• Support responsible use of AI tools for productivity (e.g., assisting users, creating simple prompts/use cases, documenting best practices)

• Maintain system, integration, and support documentation, including how-to guides and knowledge articles

• Provide basic support for web applications, integrations, and APIs; escalate and track issues through to resolution

About you

• Diploma or Degree in Information Technology, Computer Science, or a related discipline

• Experience in application support or IT operations supporting business users

• Hands-on exposure to ERP or business application support (e.g., finance or operations modules)

• Familiarity with Microsoft 365 administration/support (e.g., Outlook, Teams, SharePoint, OneDrive, Excel)

• Experience with workflow automation / low-code tools (e.g., automation flows, simple apps, forms) is an advantage

• Comfortable troubleshooting across applications, user access, and integrations; able to document fixes clearly

• Strong stakeholder management skills with the ability to support users and coordinate across internal/external parties
  
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