IT Business Analyst
Salary: ₱30,000 – ₱35,000 per month
About the role
Analyze and support business processes and identify technology solutions to drive efficiency. By defining requirements and recommending improvements, acting as a crucial bridge between business and IT. Ensuring project alignment with business goals through data interpretation, stakeholder collaboration, and thorough solution validation and documentation.
Key responsibilities
Gather, analyze, and document business requirements from stakeholders.
Evaluate current business processes and identify areas for improvement through IT solutions.
Collaborate with cross-functional teams to design and implement efficient workflows.
Develop detailed functional and technical specifications for IT solutions.
Lead and manage IT projects from initiation to completion, ensuring alignment with business objectives.
Define project scope, goals, deliverables, and timelines while managing risks and issues.
Coordinate with internal teams and external vendors to ensure successful project execution.
Monitor project progress and provide regular updates to stakeholders.
Provide first-level and advanced support for enterprise systems and applications.
Troubleshoot and resolve system issues, ensuring minimal disruption to business operations.
About you
Proven experience as an IT Business Analyst, Project Manager, or similar role.
Strong understanding of business processes, system implementations, and IT support.
Proficiency in project management methodologies (Agile, Scrum, or Waterfall).
Ability to create detailed documentation, training materials, and reports.
Strong knowledge of enterprise systems, databases, and software applications.
Familiarity with enterprise applications like WMS, ERP, CRM, or cloud-based solutions.
Strong communication skills, both verbal and written, to effectively convey technical information to non-technical stakeholders.
Problem-solving and critical thinking capabilities.
Knowledgeable in basic computer troubleshooting, including diagnosing common hardware, software, network, and peripheral issues.
Basic programming knowledge and the ability to understand, review, and support simple scripts or system logic for business applications.