IT Desktop Support (Hardware, Software, Network)
Summary
An IT desktop support specialist resolves hardware, software, and network incidents for desktops, laptops, mobile devices, and peripherals. Day-to-day work spans troubleshooting Windows, Microsoft software, SharePoint, iOS, VDI, VPN, and printers/scanners, plus timely reporting and project participation.
Executive IT Desktop Support Specialist (DSS)
· Have at least a Diploma in Information Technology or equivalent in relevant discipline or higher degree.
· Familiar with Level Support and its escalation as well as providing incident reports or other reporting on a timing matter on both hardware and software.
· Have at least 4+ years of experience desktop, laptops, mobile device, network, scanner, printer, or other peripherals support.
· Able to Handle and resolve computer hardware and software incidents and requests.
. Able to install, troubleshoot and support Computer hardware and software includes desktop computers, laptops, mobile devices, monitors, keyboards, printers and scanners.
· Experience with troubleshooting Win7, Win10, SharePoint, Microsoft software, iOS, VDI, VPN, networking, scanner, printer and other peripherals a plus
· Able to participate in any projects related to the DSS field of work
· Able take on tasks or work on ad hoc requests or assignments
. Ability to Provide updates on tasks assisgned on a timely matter
. Able to Particiate on projects related to the DSS field of work
· Must adhere to company policies /guidelines.
· Good customer service and communication skills.