IT Desktop Support Winter 26/27

SUMMARY

Working at Bogus Basin is a lifestyle job where vocation meets vacation. Every day is a new opportunity to revolutionize what community-focused mountain recreation and education look like – generating an impact that lasts a lifetime.

POSITION OVERVIEW

We are seeking an Entry-Level IT Desktop Support Technician to join our team. This position offers an excellent opportunity for individuals looking to kick-start their career in the field of Information Technology. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a strong desire to learn and grow within our organization.

The IT Desktop Support Technician is responsible for the support of computers, networks and servers. They will work closely with the IT Manager. They will act as the backup for network, server and Desktop operations. Primary responsibilities include desktop support, network support, server support and documentation.

ESSENTIAL FUNCTIONS OF THE JOB

• Work with Network Administrator to understand the business needs required to support the Business Network.
• Maintain computer, network and server documentation.
• Maintain accurate Computer inventory.
• Field IT support requests identifying, troubleshooting, resolving, and documenting issues.
• Troubleshoot and diagnose technical problems and work with third party support on issues needing assistance.
• Assist with software maintenance and implementation.
• Assist with hardware issues, requests, and maintenance.
• Identify problems and opportunities for improvement.
• Maintain a positive and professional attitude toward guests and staff.

NON-ESSENTIAL FUNCTIONS OF THE JOB

• Assist in hardware and software deployment projects and rollouts.
• Interact with third party service providers and vendors as needed to support core duties.
• Perform other tasks as necessary.