IT Engineer (IT Operations)
Summary
On-site IT operations engineer keeping a Kuala Lumpur data center running reliably: routine inspections of servers, network switches and power systems, hardware maintenance and fault handling on Windows/Linux (with some Unix), fiber/cabling work, incident response and asset tracking, on a 24/7 rotating shift schedule.
Salary: $8,500 – $10,000 per month
About the role
Responsible for ensuring the operational readiness and stable running status of the data center, including routine inspections of servers, network switches, and power supply systems to maintain reliable infrastructure operations.
Key responsibilities
Perform routine inspections of servers, network switches, and power supply systems to maintain reliable infrastructure operations
Maintain the data center environment and ensure the server room operates under optimal conditions
Install, maintain, and troubleshoot data center server equipment, and perform hardware maintenance and fault handling for both Windows and Linux systems
Assist in troubleshooting Unix-based systems and provide timely feedback on issues
Diagnose and resolve network device and switch failures, replace faulty switches when necessary, and handle network link abnormalities
Respond promptly to daily operational issues and unexpected incidents, provide effective solutions, and follow up on incident resolution and root cause handling
Manage the installation and organization of physical network connections, including fiber optic and network cabling
Conduct regular inspections of servers and spare parts, including maintenance, replacement, and status reporting
Prepare, record, and track assets related to service tickets and operational tasks
Collaborate with the asset management team to ensure the accuracy and security of asset data
About you
Degree in Computer Science, Information Systems, Computer Engineering, Electrical Engineering, or a related field
At least three years of experience in server or storage equipment maintenance, with experience in data centers or Internet Data Centers (IDC) considered an advantage (1-2 years experience is fine as well – Technician level)
Familiar with the working principles of mainstream servers and storage equipment from major vendors
Strong hands-on technical skills, with the ability to independently troubleshoot and resolve server and system issues
Proficiency in Windows and Linux operating systems, as well as commonly used office software
Strong sense of responsibility, attention to detail, and a careful working style
Strong learning abilities and a proactive mindset toward continuous improvement
Good verbal and written communication skills
Strong teamwork and collaboration abilities
Ability to work under a 24/7 rotating shift schedule