IT Engineer

ServiceOne Limited is one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1999 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. Our clients are government departments, non-government organizations, education institutes, multinational corporations, small and medium companies across various industries. Our services provide Consulting and Application Management Services, Digitalization of Workflow Management, Outsource Managed Services, Hardware & Software Maintenance, Project Management, Product Life Cycle Management, Secondment Services & etc.

We are a member of Expert Systems Holdings Limited (HKEX Stock Code 8319) .

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.

For more information, please visit our website at www.serviceoneasia.com.

💼KEY RESPONSIBILITIES

1. End-User Support & Communication

   • Provide first and second-line desk-side support for hardware, software, and network-related issues.

   • Maintain effective communication with office users, and IT teams to ensure service alignment.

   • Escalate complex issues to the Tier 3 support or relevant IT teams following defined procedures.

2. Incident & Request Management

   • Log, track, and resolve IT incidents & service requests within agreed SLAs.

   • Assist in major incident coordination when required.

3. Hardware & Software Management

   • Deploy, configure, and maintain IT devices (laptops, desktops, printers, peripherals).

   • Assist in OS imaging, software installations, and patch management.

   • Maintain accurate IT asset inventory (hardware & software) and track life cycle.

4. Vendor & 3rd-Party Coordination

   • Work with vendors, outsourcers, and contractors to deliver IT services (helpdesk, store projects, etc.).

   • Ensure vendor performance meets agreed service levels.

5. Office IT Support

   • Support store IT setups, POS systems, and network equipment (if applicable).

6. Compliance & Documentation

   • Follow ITSM processes (ITIL-based Incident, Request, Problem Management).

   • Maintain knowledge base articles for common issues and resolutions.

7. Other Duties

   • Assist in IT projects (e.g., Windows upgrades, hardware refresh).

   • Perform other IT support duties as assigned.

🎯Requirements:

• 1 - 3 years of proven track record in IT support, preferably in retail operations in the luxury industry.

• Excellent communication and interpersonal skills in both written and spoken English.

• Ability to communicate in M a n d a r i n 🀄 is a plus.

• Customer-centric and aims to deliver exceeding expectations.

• Technical Skills:

  • ✅Basic knowledge of ServiceNow

  • ✅Fundamental understanding of networking

  • ✅Basic proficiency in Microsoft Intune and Microsoft 365

• Strong analytical and problem-solving skills, self-driven and proactive.

• Able to work independently and multitask with minimum supervision.

• Able to work under pressure and meet tight schedules.

• ITILv4 certification & above is an added advantage.

*This is a renewable 1-year contract position.

If you have the desire to join us, please send us your resume immediately with your present & expected salary by clicking “Apply Now”.

(The information provided will be used for employment related purpose only. All information of unsuccessful applicants will be destroyed within six months)