IT System Engineer
Summary
Level 1 IT support engineer at SGET Pte Ltd who troubleshoots Windows hardware, software, and network issues for end users, handles support tickets, and manages IT equipment (IMAC, backups, asset records). Core tech: Windows, Active Directory, and basic LAN/Wi-Fi networking.
Salary: $2,500 – $3,000 per month
Job Responsibilities
Provide Level 1 IT support and technical assistance to end users.
Troubleshoot hardware, software, and basic network connectivity issues.
Install, configure, maintain, and troubleshoot laptops, desktops, printers, scanners, and other IT equipment.
Perform hardware replacement, repair, and basic software installation.
Handle IT support tickets and ensure timely resolution of reported issues.
Perform IMAC (Install, Move, Add, Change) activities for IT equipment.
Support user account and domain-related activities, including joining and removing computers from domains.
Assist with data backup, file transfers, and IT equipment setup.
Maintain IT asset records, equipment tagging, and documentation.
Perform basic preventive maintenance and IT equipment health checks.
Escalate complex technical issues to higher-level support teams when required.
Job Requirements
Diploma or Degree in Information Technology, Computer Science, or a related field.
Minimum 1–2 years of experience in IT support, desktop support, or a similar role is preferred.
Basic knowledge of Windows operating systems, computer hardware, and software troubleshooting.
Familiar with Microsoft Office, printers, laptops, desktops, and IT peripherals.
Basic understanding of networking, including LAN, Wi-Fi, and network connectivity troubleshooting.
Knowledge of Active Directory and IT ticketing systems is an advantage.
Good troubleshooting and problem-solving skills.
Good communication skills and ability to assist end users.
Able to work independently and as part of a team.