IT Executive

Salary: RM 3,000 – RM 4,000 per month

Job Responsibilities

The candidate will support the MIS Manager in managing the company’s IT infrastructure, systems, security, end-user support, and departmental objectives.

Infrastructure & System Administration

• Support and administer Microsoft Office 365, including user accounts, email, Teams, OneDrive, SharePoint and access permissions.

• Support Windows Server administration, Active Directory, user accounts, Group Policy and shared folders.

• Manage and monitor the VMware virtual environment, including virtual machines, resource utilization and basic troubleshooting.

• Manage and maintain Wi-Fi Access Points (APs) and assist with LAN/network connectivity troubleshooting.

• Monitor and manage the Antivirus / Endpoint Security Management Console, including endpoint status, alerts, updates and compliance.

• Perform routine system monitoring, backup checking, maintenance and basic infrastructure troubleshooting.

End-User & Hardware Support

• Provide daily technical support for laptops, desktops, printers and other IT equipment.

• Setup and configure new PCs/laptops, including Windows, Microsoft Office, applications, antivirus, network access and user accounts.

• Troubleshoot hardware, software, network and user-access issues.

• Perform basic hardware maintenance, upgrades and replacement of faulty components.

• Maintain proper IT asset records and equipment assignments.

Retail / Cashier System Support

• Provide technical support for POS / Cashier Systems at boutiques, warehouse sales, exhibitions and other company locations.

• Setup cashier PCs, printers, network connections and related peripherals.

• Troubleshoot POS application, hardware, printing and connectivity issues.

• Coordinate with users and system vendors for issues requiring escalation.

MIS Governance & Department Support

• Assist in reviewing and updating MIS policies, SOPs, documentation and technical procedures.

• Ensure IT operations comply with company policies, security requirements and established procedures.

• Maintain system documentation, inventory records, support records and technical documentation.

• Assist the MIS Manager with infrastructure improvements, system implementation and MIS projects.

• Support the MIS Manager in achieving departmental KPI, OGSM and other departmental goals.

• Perform other MIS-related duties assigned by the MIS Manager.

Job Requirements:

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Networking or related field.

• Preferably 2–4 years of hands-on IT/MIS experience.

• Practical knowledge of:

  • Microsoft Office 365 Administration

  • Windows Server & Active Directory

  • VMware

  • LAN/Wi-Fi and Access Point management

  • Antivirus / Endpoint Security Console

  • Windows 10/11

  • PC and laptop hardware troubleshooting

  • Printer and peripheral support

  • POS / Cashier System support

• Basic understanding of IT security, backup, access control and IT governance.

• Able to troubleshoot problems independently and escalate appropriately.

• Good documentation, communication and problem-solving skills.

• Willing to provide technical support to HQ, branches/boutiques and company events when required.