Senior Desk IT Executive

Salary: RM 3,500 – RM 4,300 per month

Key Responsibilities

• Maintain IT hardware inventories.

· Manage and troubleshoot LAN, WAN, Wi-Fi, VPN and network connectivity issues.

· Investigate connectivity or performance issues.

• Ensure appropriate user access and permissions are maintained.

• Administer Microsoft 365 services including Exchange Online, Outlook, Teams, SharePoint and OneDrive.

• Manage user accounts, licenses, mailboxes, distribution groups and security settings.

• Troubleshoot email delivery, authentication and Microsoft 365-related issues.

• Provide Level 2 / Level 3 technical support to users.

• Troubleshoot hardware, software, operating system, network and application issues.

• Support Windows desktops, laptops, printers and other IT equipment.

• Diagnose hardware problems and recommend repair or replacement based on technical and cost considerations.

• Escalate complex technical issues to vendors or relevant technical teams when required.

• Ensure IT incidents and requests are properly recorded and resolved within agreed timelines.

• Ensure critical IT services are available and operating effectively.

• Maintain IT asset inventory, software licenses and equipment records.

• Coordinate with vendors and service providers for maintenance, support and procurement.

• Maintain accurate documentation of IT infrastructure, configurations and procedures.

• Maintain records of IT assets, licenses, warranties and maintenance contracts.

• Document troubleshooting procedures and technical solutions for recurring issues.
  
  Requirements

  • Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related field.

  • 5–8 years of relevant IT experience, preferably in infrastructure, system administration or IT operations.

  • Strong knowledge of Windows Server, Active Directory, DNS and DHCP.

  • Experience with VMware and/or Hyper-V virtualization.

  • Experience administering Microsoft 365 / Exchange Online.

  • Good knowledge of networking, including TCP/IP, VLAN, VPN, switches, routers and firewalls.

  • Experience with backup and disaster recovery solutions.

  • Strong troubleshooting and problem-solving skills.

  • Experience working with IT vendors and service providers.

  • Good understanding of IT security and access management.

  • Ability to work independently and manage multiple priorities.

  • Good communication and interpersonal skills.

  
  

  Preferred Skills

  • Experience with PRTG or other infrastructure monitoring tools

  • Experience with SQL Server administration

  • Experience in IT infrastructure migration and implementation projects

  
  

  Key Competencies

  • Strong technical troubleshooting ability

  • Proactive and responsible

  • Good analytical and problem-solving skills

  • Ability to work independently

  • Good communication and customer service skills

  • Strong documentation and organizational skills

  • Able to manage multiple IT issues and projects simultaneously

  • Willingness to learn new technologies

  • Strong sense of ownership and accountability