IT Executive
Summary
IT Executive at TA Enterprise Berhad in Kuala Lumpur providing first- and second-line IT support: handling helpdesk requests, installing and maintaining computers, printers and mobile devices, managing user accounts/email/access rights, patching, IT asset inventory, and assisting with system upgrades and migrations. Core stack: Linux, Windows, Microsoft 365, and TCP/IP networking.
Provide first-level and second-level support for hardware, software, network, and application-related issues.
Respond to IT helpdesk requests, ensuring timely resolution and minimal downtime.
Install, configure, and maintain computer systems, printers, mobile devices, and IT peripherals.
Support system and network administration including user account management, email setup, and access rights.
Perform routine maintenance, updates, and patch management.
Maintain IT asset inventory and software license records.
Assist in IT projects such as system upgrades, migrations, and software deployment.
Coordinate with vendors/service providers for IT procurement and support.
Educate and guide staff on IT policies, cybersecurity practices, and safe use of technology.
Document troubleshooting procedures and prepare technical reports for IT management.
Requirements:-
Diploma/Degree in Information Technology, Computer Science, or related field.
1–3 years of experience in IT support/helpdesk (fresh graduates with strong knowledge may apply).
Proficiency in Linux, Windows OS, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Familiarity with IT security practices and ticketing systems is an advantage.
Strong analytical and problem-solving skills.