IT Help Desk

• Monitor internet connectivity and ensure stable network performance.

• Install, configure, maintain, and troubleshoot computer hardware and software.

• Perform regular health checks for printers, attendance devices, IP cameras, and network equipment.

• Troubleshoot LAN and WAN connectivity issues and coordinate with Internet Service Providers (ISPs).

• Install and troubleshoot computer peripherals and user devices.

• Diagnose and resolve hardware, software, and operating system issues.

• Provide on-site and remote technical support to end users.

• Manage and respond to support tickets within the defined SLA.

• Use diagnostic tools to identify and resolve technical problems.

• Identify critical incidents and escalate them to the appropriate technical teams when necessary.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum 1 year of experience in IT Help Desk or Technical Support.

• Basic knowledge of computer hardware, software, and troubleshooting.

• Knowledge of networking fundamentals (LAN, WAN, TCP/IP).

• CompTIA A+ and Network+ certifications are preferred.

• Good communication and problem-solving skills.

• Ability to manage multiple support requests and prioritize tasks.